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FAQs Regarding Virtual Staffing

Rising costs and unexpected downturns make it very challenging to maintain any physical workplace. Organizations prefer shifting from the conventional brick-and-mortar-workplace to another virtual one. Here we provide some FAQs answered to help you manage your virtual association successfully.


Q: Who Is A Virtual Assistant?
A: A Virtual Assistant is an efficient and highly skillful professional who can provide administrative support, specialized business services and other forms of assistance's via Internet to industries, entrepreneurs and others, without any direct meeting of the interacting parties, i.e. they virtually be at your service.

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Q: What Are The Functions A Virtual Assistant Can Perform?
A: From maintaining your schedules-logs, doing your daily jobs, handling critical projects, helping in finishing sudden last-minute assignments to doing chores that your in-house staff might avoid or pending works which need urgent completion or simply anything that needs more effort in less time, can be executed efficiently by them.

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Q: How Is Their Work Controlled?
A: You can regularly monitor their work and keep in touch via emails, instant messenger, telephone, or remote login services like LogMeIn.com to update information and change assignments, etc. You choose the hours of work required and even set the order of completion for the assignments you give.

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Q: How Is It Advantageous?

  • You don’t need a workplace or repeated meetings in far-away locations to negotiate/supervise the duties you assign for completion.
  • The workers are also far more efficient, timely and more tech-savvy.
  • Much lower in cost.
  • Less hassles involved.
  • Low turnover-workers don’t generally switch jobs abruptly here.

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Q: Is The Virtual Employee A Legal Employee?
A: No. You pay us as a service-supplier, you don’t hire an employee. So, you are also not responsible for the characteristic headaches and costs that are connected with any employee (insurance, taxes, HR, sick pay, and other remunerations).

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Q: How Costly Are The Services?
A: They are much affordable and convenient. You pay less than one quarter of what the regular staff-members are paid. Plus you can get a free-trial-period to assess and confirm that you get the right quality and quantity of work you require done.

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Q: Can Virtual Employees Be Changed In Case Of Dissatisfaction Occurring?
A: You can constantly customize the features and services provided to suit your needs. However, if you still want to change any employee, we will readily get it done the soonest.

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Q: How Long Does It Take To Start Off With An Association?
A: We check ourselves and shortlist the most suitable workers for you. If briefed well, we can help you start in less than 24 hours.

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Q: How Is The Assurance Of Confidentiality And Security?
A: We will keep your confidential database files, applications, Outlook Express emails, data and other undisclosed information safe, secure and unreachable for any irrelevant source of influence.

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Q: Are Staffs For All Kinds Of Services Available?
A: From Internet marketing, Data-Entry-Services or Secretarial Services, we provide a diverse range of available services. You can choose from any specialized section to work for you or customize one.

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Q: What is offshore staff leasing / distant staffing?
A:
Offshore staff leasing / distant staffing is where you select someone you want to work for you and we are your virtual office and remote human resource department.

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Q: Why the Philippines for outsourcing?
A:
The Filipino's proficiency in English and high level of IT skills give them an edge over other Asian competitors. The Philippines is ranked as the third largest English-speaking nation in the world.

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Q: What time zone does my employee work?
A:
We are on +8 hours GMT and we operate 3 shifts per day. We offer unprecedented flexibility with our staffing protocol. Whether you are in London or Los Angeles, we can arrange for your staff to be working when you work. You chose the time shift to meet your needs. The employee works around your business hours.

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Q: How can I be sure that I’m hiring the right person for the job?
A:
Employees hired by our company go through a rigorous screening process, in which we conduct very thorough personal background and employment history checks in order to prevent the hiring of employees with a history of tardiness, unreliability, or non-attendance.

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Q: How can I be sure that my data, concepts and plans are safe?
A:
Employees have to sign a non compete and non disclosure agreement with us. You can be rest assured that we take every step to make sure everything is safe. We also at all times maintain a safe and secure network and keep our security patches up to date. Our facility is secure and the building has 24/7 armed security with lock down at the main entrance every evening.

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Q: How can I be sure you're going to be able to deliver my staffing requirements?
A:
Our goal is to make sure that you have the staff you are looking for, your business is our business and until your seated with someone then we are not actually making anything at all.
It’s also in our interest to get you seated as soon as possible, however in the event that we could not deliver you your staffing requirements in 3 months then we would give you a full refund, no questions asked.

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Q: How can I check the attendance of my employee?
A:
We have a web-based log-in system, we can check physically the attendance and employees cannot get in and out of the office without logging-out. You can request for these reports to be complied with our Human Resource department.

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Q: How can I check what my employee has done for the day?
A:
You can ask your employee to email you a daily summary or task completion presentations in any form as soon as they complete their work day. These may include text files of daily report sheets, visual updates, or other updates that you may require.

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Q: How do I communicate with my employee?
A:
You can use any of the instant message systems, Skype, MSN, Yahoo, AIM or ICQ for example. Email is of course an option and we can also set you up in our ticket system so you can assign your tasks via email.

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Q: How long does it take to hire an employee?
A:
Depending on the skill set and the level of employee’s experience that you are going to hire this can greatly vary on the actual hire time, generally this can take anything from one day to 1 week. 

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Q: How many hours per day, and days per week, does my employee work?
A:
The employee will work for 8 hours a day, 5 days a week. This is considered a “full-time” employee, who is exclusive to your needs only and in direct communication with you.

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Q: Will my employee speak and understand English?
A:
Yes, The Philippines is the 3rd largest English speaking country in the world. It is one of our policies that every employee can speak, read, and write in English.

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Q: Will my employee have a fast Internet connection?
A:
Yes, our office already has several T1 lines dropped in and bandwidth is not an issue for any types of files sizes.

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Q: Can I get involved in the recruitment process?
A:
Yes, upon receipt of the job order and payment of the set-up fee, we provide you with qualified Bio-data or Resume of the candidates that have already been screened and passed our background check. Once you have decided on a candidate then we will send him an offer letter and start the hire process for you.

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Q: Are there other staff available to monitor my employee?
A:
Yes, all employees are supervised by a Shift Manager and Production Manager. You will be given direct access to them at all times, and any problems you may have can be directly forwarded to their attention.

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Q: After an employee has been working for a while; he becomes experienced and may expect a raise, how does that work out?
A:
For every 6 months that you employ an employee, your billing will increase by 3-5% per employee. This gives him a goal to look forward to and helps retention .

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Q: Are you using a secure network and how does my employee connect to our office?
A:
We don’t implement an SSL network due to so many clients that we deal with wanting all different policies and practices set up for their security to their company network, the solution for this is we suggest to comply with your companies network security policies is that you simply set up a VPN (virtual private network) where your offshore employee will connect over the Internet to your VPN server and this will then give him a secure tunnel to your location where you can implement what security you so desire.

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Q: What about pricing?
A:
We offer fixed per-person payment structure based on the skill sets and experience level of the individual staff member. One simple monthly fee covers the cost of recruitment, salary, management, workspace, equipment and ongoing expenses of your employee.

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Q: How does the billing work for my employee?
A:
Billing begins the moment an employee has been chosen, and has begun work for you, this is a pro-rata invoice and the billing cycle is on the first day of the month.
Note: The set up fee is paid first to receive resumes.

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Q: I don’t understand what the set up fee is for, can you tell me more about it?
A:
For every person you hire there is a set up fee to start the process and what happens with your fee is it gives you access to our human resource team, who will do the processing to bring you qualified employees.

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Q: I’m ready to start, what is the next move?
A:
You need to fill out the order form here: www.YellowOutsourcing.com/GetStarted

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